The 4 Customer Personalities
The four typical customer personas, and how to engage with them.
Customer Service
3 Steps to Improve Customer Loyalty
A few practical tips to make a great first impression with new clients and turn them into loyal return customers.
Automation Add-on: how to automate routine emails and texts
The Automation add-on is a powerful tool to free your business from routine and repetitive emails and texts to clients. Quote and payment follow ups, booking reminders and post-job offers can all be automated, helping you bring more work in, provide professional service, and run a better business.
Forms Add-on: build professional PDF forms or reports on site
Simply by working through a step-by-step list of questions on their iPhone or iPad, field staff can generate comprehensive and professional PDF forms and reports while on site.
Feature highlight: How to set up an Online Booking Form
This post provides a quick overview of ServiceM8’s Online Booking Form add-on, and how you can set up a sleek online booking page for your business in minutes.
What sets your business apart?
In his latest guest post, business coach Phil Badura looks at how you can set your business apart from the rest using a Unique Selling Proposition and guarantees.
Stripe users get paid faster
18 months ago we integrated with Stripe, giving users the ability to accept credit card payments through the ServiceM8 app or online. Now, we’ve reviewed the stats. Check out what this add-on can do to improve cash flow.
11 ways to improve your customer service and reputation
In this final post of his three-part series on small business technology, branding expert Alex Lau discusses 11 ways you can use technology to improve your customer relations, customer service and business reputation.
‘We Use ServiceM8’: two easy ways to show you care about great service
People judge books by their covers, particularly in a business context, so don’t underestimate the power of professional conduct and presentation – it’s part of your brand, and it might sometimes be the only thing separating you from your competitors. Use our ‘We Use ServiceM8’ webpage and stickers to build on your business image and emphasize to your customers that you care about great service.
4 things small business can learn from pirates
“YARR! If it please ye, hand over yer gold an’ jools within 10 business days”…said no pirate…ever. How often have you thought that your business would run smoother if you ran it