Send booking confirmations, automatically
You can set a confirmation email or SMS to auto-send to clients when you schedule their job, in the app or online.
Customer Service
ServiceM8 Phone
A smart, cloud-based phone system extending the power of ServiceM8 to client & staff calls.
Can I call you back?…
Guilty of forgetting to call clients back? The SMS Extension feature is a great backup when you can’t create a job on the spot.
Two Way SMS with clients
Activate a messaging portal with your business branding, where clients can respond to texts you’ve sent from ServiceM8. All message history is saved to the Job Diary.
The 4 Customer Personalities
The four typical customer personas, and how to engage with them.
3 Steps to Improve Customer Loyalty
A few practical tips to make a great first impression with new clients and turn them into loyal return customers.
Automation Add-on: how to automate routine emails and texts
The Automation add-on is a powerful tool to free your business from routine and repetitive emails and texts to clients. Quote and payment follow ups, booking reminders and post-job offers can all be automated, helping you bring more work in, provide professional service, and run a better business.
Forms Add-on: build professional PDF forms or reports on site
Simply by working through a step-by-step list of questions on their iPhone or iPad, field staff can generate comprehensive and professional PDF forms and reports while on site.
Feature highlight: How to set up an Online Booking Form
This post provides a quick overview of ServiceM8’s Online Booking Form add-on, and how you can set up a sleek online booking page for your business in minutes.
What sets your business apart?
In his latest guest post, business coach Phil Badura looks at how you can set your business apart from the rest using a Unique Selling Proposition and guarantees.