Author: Support Team

Introducing Staff Characters

We’ve introduced five new ServiceM8 ‘characters’ this month. Change each staff members’ icon to a unique character to personalise your dispatch board, and locate staff on the map easier. To change a staff members character: 1. Login to ServiceM8 and go to Settings 2. Go to Staff 3. Edit the staff member 4. Under options,

Save time sending SMS messages

This month we’re excited to induce SMS Templates. As with emails, you can now setup SMS templates for texts you are constantly sending to clients or staff. Payment and quotes reminders, scheduling delays and anything else can now be a click away on your Dispatch Board.

Sending email newsletters just got easier

We’re exited to announce that ServiceM8 now connects with MailChimp. MailChimp helps you design email newsletters, share them on social networks, and track your results. It’s like your own personal publishing platform. Once you’ve connected ServiceM8 to MailChimp, your ServiceM8 customers sync to your MailChimp account automatically. For more information on MailChimp, head over to

New Report: Job Backlog

This report uses active jobs as a baseline to compare against new jobs and the weekly rate of completed/unsuccessful jobs over the last three months. Use this report as a trend-line of if you are getting in-front or falling behind with your current job workload. Try it from the Reports menu of your ServiceM8 account

New Look Invoicing Page

We’ve introduced a brand new invoicing page this month. In addition to looking the part, this update will provide you with a quick overview of your finances – how much quoted work you have have in the pipeline, which customers owe you the most money, and most importantly – who do you need to invoice. The

Tax Improvements

We’ve introduced the option to view your job pricing as either Inc Tax or Ex Tax, simply go to the Quotes and Invoicing tab and select your preference from the tax drop down. This provides you with flexibilty to work with your preferred pricing method and will prevent staff accidentally quoting inc pricing when they

Introducing InstantPost

Wouldn’t it be great if you could hit a button and have all of your invoicing done? Each client would have an email address and would be happy to receive their invoice via email – it would save you hours of printing, folding and posting of invoices – all so you can get paid for

ServiceM8 named in ‘SMART 100’ Index

ServiceM8 has been named one of Australia’s 100 most innovative products or services, in one of the largest and most audacious innovation awards of its kind in Australia – the Anthill Magazine ‘SMART 100’ Index. About ServiceM8 ServiceM8 (Service Mate) is a hosted application that allows you to manage all facets of a field service

ServiceM8 brings smart service software to small business

“ServiceM8 is a new approach to managing clients, staff and jobs in real-time. It [ServiceM8] is to job management what Facebook® is to email” ServiceM8 CEO Kim Ford said today. “While friends on Facebook® post messages about their social lives – staff using ServiceM8 post messages, photos, quotes and invoices to keep everyone in the

Announcing Doxie – The ServiceM8 Scanner.

The Doxie scanner provides an immediate benefit to any customer using ServiceM8 to manage their day-to-day business operations. In less than 30 seconds you can capture any document and store it directly into ServiceM8. No file saving, no drives, no backups. We call it scan-and-forget technology. Scanning is made easy for the user, first they

ServiceM8 announces MYOB Accounting Integration

ServiceM8 is pleased to announce we have successfully integrated ServiceM8 with MYOB. This is a great step forward for ServiceM8 as it opens up opportunity for small businesses who are currently using MYOB to jump on board ServiceM8 even easier then ever before.

ServiceM8 Announces New iPhone App Update

ServiceM8 is proud to announce the latest release of our iPhone app. The new app is blow away, you can literally manage your entire business using the app and never log into http://www.servicem8.com Completely manage your Quotes, Work Orders and Invoicing from your phone, even create new jobs while your with a client Completely manage