Jim’s Pest Control is a franchised company in Adelaide, South Australia providing customers with quick and effective pest maintenance.
Rob Hore, franchisee, lists his top 3 reasons to use ServiceM8:
“I have the ability to be more professional in front of the customer by personalising his/her experience with the history of their jobs.”
“With ServiceM8 I have the ability to operate my business anytime, anyplace.”
3. Job Diary
“If a customer has misplaced an invoice, I can look up their job, adjust the invoice and send it to them immediately. No office needed.”
Rob adds, ““I used to spend 2 hours on each site inspection & another hour on reports. Now I save time by starting reports wherever, whenever”. Below is a sample of the site inspection that he provides his customers.
Rob says, “The service industry all over the world severely lacks communication with customers. With ServiceM8, I can SMS my customer to remind them of their appointment with “ROB”, and tell them to notify us via our office number if anything changes. Plus, I can send another SMS notification when “ROB” is 15 min away. Customers are amazed at being kept informed”.
Keeping your customers informed will inspire confidence, minimize time lost waiting for customers to arrive and reduce the number of client no-shows.
We’d like to thank Rob and his team at Jim’s Pest Control for taking the time to talk to us.
Keep up the great service mate!