“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.”
This, in a nutshell, is the advice given to a new Area Manager on his first day–in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature–not just another program of the month.
Our goal at ServiceM8 is to make you a raving fan – how do we do that? Simple. We make your business and customer service just work, no more customer work orders being lost, or enquiries not being chased up. Our sole goal is to make you look good to your client, and to turn your customers into raving, spending fans.