Crystal IT Solutions is an IT service provider who aims to be the best supplier of I.T. services to small and medium size companies in Australia, by maintaining a highly personalised service, and ensuring attention to detail at every level.
“Now I can see exactly where my employees are relative to jobs”. In other words, Crystal IT Solutions has the ability to allocate technicians to other jobs relative to their current location! This reduces the amount of admin time it would take to locate the nearest employee, and contributes to ongoing productivity.
“We can instantly create and invoice and capture customer signatures on site”. With ServiceM8 templates, professional and branded quotes and invoices can be sent in the office or on the road instantly.
“We have the ability to store every aspect of a job in the cloud, including photos, notes and conversations which help protect our business in discrepancies with clients”. Every single stage of a job is stored in the Job Diary— including but not limited to emails and SMS, quotes and invoices and photos. This accurate and readily available information provides security not only for yourself, but also your clients in knowing a job is completed and done so with appropriate business standards in mind.
Mark Chaberman, owner of Crystal IT Solutions, says “I really don’t know how we did business in the past without it. Who could imagine going back to our old system? Not me”.
The IT industry has its challenges and obstacles, but Crystal IT Solutions has found ServiceM8 a useful ally. Visit our website to learn more about how ServiceM8 has helped Crystal IT Solutions cut back on administration time and increase business profits.
Thank you Crystal IT Solutions for your feedback and loyalty.
Now keep up the GREAT Service, mate!